Glossary & links

Use this page as a shared vocabulary when onboarding teammates or referencing docs externally.

Core concepts

• Pinnora / Pinnora — The commercial name for our campaign intelligence workspace; UI copy usually says Pinnora.
• Organization — Tenant boundary for billing, credits, members, and policies.
• Project — Campaign workspace executing intelligence tools inside one organization.
• Run — Single execution of a tool with structured inputs and outputs.
• Credits — Organization-level spend balance; subscriptions and top-ups grant credits, and runs debit against them (see Credits & billing).
• Role — Owner, admin, editor, or viewer privileges layered with optional project scope.

Help articles

• Getting started — positioning and first steps
• Organizations — URLs, sidebar, switching tenants
• Credits & billing — balances and checkout
• Billing permissions — owner vs read-only billing boundaries
• AI model credit rates — text, image, video reference tables (credits)
• Notification preferences — org defaults and member overrides
• Security & SSO — identity and workspace access controls
• Tools overview — capabilities and typical credit costs
• Runs & status — lifecycle & telemetry

Marketing & policies

• Pricing — packaged plans
• Features — capability overview
• Legal hub — master index
• Billing policy — subscriptions & credits legalese
• Terms and Privacy

External references

Gateway vendors occasionally publish price changes faster than marketing pages refresh—when reconciling credit usage, defer to run-level usage detail plus AI model credit rates snapshots dated in that article.