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Notification preferences

Updated 2026-04-18

Notification behavior in Pinnora has two layers: workspace defaults and member-level delivery overrides.

Workspace defaults

Defaults are configured under Settings -> Email (/org/your-slug?tab=settings&settings=email).

Role required: Owner/Admin can change workspace defaults.

Default categories usually include:

  • Billing emails
  • Invite lifecycle emails
  • Module/run completion emails

These defaults define the baseline delivery posture for the organization.

Personal delivery preferences

Each member can set their own delivery preferences for the same categories.

Role required: All members can edit their own personal delivery preferences.

Personal settings are evaluated as overrides relative to workspace defaults, so users can opt out of categories they do not want.

How effective delivery is resolved

Effective email delivery is resolved using:

  1. Organization defaults
  2. Member-specific override (if present)
  3. Event category (billing, invites, module completion)

When an email is skipped, it is usually because either the org default is off for that category, or the member has an explicit opt-out.

If notifications are not arriving

Check in this order:

  1. Workspace default for that category
  2. Personal delivery preference for the target member
  3. Recipient email identity (correct account/org)
  4. Provider/domain status and sender configuration

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