DMCA & copyright policy

Pinnacle MAV Media LLC("we," "us") respects intellectual property rights and expects users of Pinnora(the "Service") to do the same. This policy describes how copyright owners may submit notices of alleged infringement under the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, how affected users may submit a counter-notification, how we treat repeat infringers, and how rightsholders outside the United States may submit equivalent notices under the EU Digital Services Act (Regulation (EU) 2022/2065) and analogous laws.

1. Designated copyright agent

DMCA notices and counter-notifications should be sent to our designated agent at the address below. Email is the fastest channel; mailed notices are accepted but processed on a longer timeline. We have registered (or are in the process of registering) the agent below with the U.S. Copyright Office's DMCA Designated Agent Directory; rightsholders may verify the registration at copyright.gov/dmca-directory.

2. Takedown notice — required elements (17 U.S.C. § 512(c)(3))

If you believe material on the Service infringes your copyright, send a written notice that includes all of the following. Notices missing any element may be ineffective and will be returned for correction.

• A physical or electronic signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed (or, if multiple works at a single online site are covered by a single notification, a representative list).
• Identification of the material claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate it (URL, organization/workspace identifier, screenshots, message ID, etc.).
• Your contact information — full legal name, mailing address, telephone number, and email.
• A good-faith statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

We may forward notices (including the contact information above) to the user who posted the material, and we may publish redacted notices in transparency reports.

3. Counter-notification — required elements (17 U.S.C. § 512(g)(3))

If your material was removed or disabled and you believe the removal was the result of mistake or misidentification, you may send a counter-notification including:

• Your physical or electronic signature.
• Identification of the material that was removed or disabled and the location at which the material appeared before it was removed or disabled.
• A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
• Your full name, address, and telephone number, and a statement that you consent to the jurisdiction of the U.S. federal district court for the district in which your address is located (or, if your address is outside the United States, the U.S. District Court for the District of Wyoming, where Pinnacle MAV Media LLCmay be found), and that you will accept service of process from the person who provided the original notification or that person's agent.

Upon receipt of a valid counter-notification, we will promptly forward it to the original complaining party and inform them that we may replace the removed material or cease disabling access to it in not less than ten (10) and not more than fourteen (14) business days, unless the original complainant files an action seeking a court order against the user.

4. Repeat infringer policy

Consistent with 17 U.S.C. § 512(i)(1)(A), we will, in appropriate circumstances, terminate the accounts of users who are repeat infringers. We use the following indicators (non-exhaustive, weighted in our reasonable discretion) to determine repeat infringement: (i) two or more validly substantiated DMCA notices against the same user account or workspace within twelve (12) months; (ii) a court order or ICANN/UDRP determination of infringement; (iii) failure to submit a counter-notification when one would be expected of a non-infringing party; or (iv) admissions or clear evidence of intentional infringement. Termination decisions consider all relevant context and are subject to the appeal process in our Acceptable Use Policy.

5. Misrepresentations — § 512(f)

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents (i) that material or activity is infringing, or (ii) that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or by us as a service provider, who is injured by the misrepresentation. Consider Lenz v. Universal Music Corp., 815 F.3d 1145 (9th Cir. 2015): rightsholders must consider fair use in good faith before issuing a takedown.

6. Trademark, publicity, patent, and other IP claims

For trademark, right-of-publicity, patent, trade-secret, or other non-copyright IP claims, send a detailed written notice including your contact information, the right asserted, identification of the accused content with URLs or workspace identifiers, evidence of the underlying right (registration number, sworn affidavit), and a statement of authorization, to legal@thepinnacle.media. We process such claims under our Acceptable Use Policy and applicable law (Lanham Act, state right-of-publicity statutes, etc.).

7. EU Digital Services Act — notice & action

For users and rightsholders in the European Union, the EU Digital Services Act provides an equivalent notice-and-action mechanism (Art. 16). To submit a DSA notice, email dmca@thepinnacle.media with: (i) a sufficiently substantiated explanation of the reasons why you allege the content is illegal; (ii) a clear indication of the exact electronic location of the content (URL or workspace ID); (iii) your name and email (omit if reporting Art. 3(t) child sexual abuse material); and (iv) a statement of good faith. We will provide a statement of reasons consistent with Art. 17 to affected users when we act on a notice, and offer access to our internal complaint-handling system (Art. 20) and out-of-court dispute settlement (Art. 21) where applicable.

8. Other jurisdictions

We address valid IP and content complaints from rightsholders worldwide consistent with applicable law. Where local law requires a different procedure (e.g., UK Copyright, Designs and Patents Act notice; French LCEN; German NetzDG (where in force); Japanese Provider Liability Limitation Act), we will treat a properly substantiated notice using the most analogous fields above as initiating that local procedure.

9. Transparency

We intend to publish an aggregated transparency report describing the volume and disposition of copyright notices, counter-notices, government requests, and account terminations on a periodic basis, consistent with industry practice and DSA Art. 24 obligations to the extent applicable.