Acceptable Use Policy

This Acceptable Use Policy ("AUP") supplements the Terms of Service and AI & automated systems statement for Pinnora. Violations may result in content removal, suspension, account termination, refusal to provide further service, or referral to law enforcement. Pinnacle MAV Media LLC("we") may update this AUP and will revise the "Last updated" date.

1. Absolutely prohibited content

You must not use the Service to upload, generate, transmit, store, or distribute:

• Child sexual abuse material (CSAM) or any sexual depiction of a minor, real or synthetic. We have zero tolerancefor CSAM and report it to the U.S. National Center for Missing & Exploited Children (NCMEC) and to other authorities as required by 18 U.S.C. § 2258A and analogous laws in other jurisdictions.
• Non-consensual intimate imagery (NCII) or sexual deepfakes of any identifiable person, including content covered by 15 U.S.C. § 6851 and the U.S. TAKE IT DOWN Act.
• Content designed to facilitate terrorism, mass violence, or hate-motivated violence, including specific operational instructions for attacks; recruitment, financing, or propaganda for designated terrorist organizations.
• Content that incites imminent lawless action, threatens specific individuals, or constitutes credible threats of violence.
• Content that sexually exploits, endangers, or harms minors in any way (grooming, enticement, sextortion).
• Content depicting graphic real-world violence, torture, or non-consensual injury intended to shock or harass.
• Instructions or designs for weapons capable of mass casualties (chemical, biological, radiological, nuclear, explosive); 3D-printable firearms; or evasion of background-check or sanctions systems.
• Material depicting cruelty to animals for entertainment, or content that promotes self-harm, suicide, or eating disorders without harm-reduction context.
• Malware, ransomware, spyware, stalkerware, exploit code, or instructions to compromise systems you are not authorized to test.

2. Prohibited conduct

• Violating any applicable law or regulation, or facilitating others' violations.
• Infringing intellectual property, privacy, publicity, or other rights of any person, including by uploading materials you do not have rights to use.
• Deceptive impersonation: impersonating a real person or organization, including via AI-generated voice or likeness, in a way that is likely to deceive a reasonable person.
• Election integrity: creating or distributing materially deceptive AI-generated content of a candidate, election official, or election infrastructure intended to influence the outcome of an election or undermine confidence in election results.
• Disinformation campaigns: coordinated inauthentic behavior, sockpuppet networks, or fabricated grass-roots support designed to mislead the public.
• Fraud: phishing, financial scams, romance scams, false-charity solicitation, fake reviews, fake testimonials, and similar deceptive commerce.
• Distributing malware, conducting phishing, or attempting unauthorized access to systems, accounts, or data, including credential stuffing or brute-force attacks.
• Scraping, crawling, or harvesting the Service except through documented APIs and within the rate limits we authorize. Reverse-engineering except where prohibition is invalid under applicable law.
• Interfering with or disrupting the Service, networks, or security; probing for vulnerabilities other than in coordination with our security team (see Security).
• Sending unsolicited bulk communications or spam without lawful consent and CAN-SPAM / CASL / GDPR / ePrivacy-compliant opt-out mechanisms.
• Using the Service to build or train a competing generalized product using our proprietary interfaces, datasets, or outputs.
• Circumventing billing, quotas, credit limits, account suspensions, geographic restrictions, or other technical controls.
• Using stolen payment methods, opening accounts under false identities, or engaging in chargeback fraud.

3. AI-specific prohibitions

You must not use AI features to:

• Generate content for the purposes prohibited above (CSAM, NCII, terrorism, etc.) — synthetic generation is treated identically to human-authored content for AUP purposes.
• Deceive, defraud, or manipulate consumers without disclosures required by law (FTC Endorsement Guides, EU Unfair Commercial Practices Directive, platform AI-content policies).
• Generate deepfakes or impersonations of real persons (whether public figures or private individuals) without their verifiable consent and clear AI-content labeling. Deepfakes intended to harass, defame, defraud, or interfere with elections are flatly prohibited.
• Attempt to extract model weights, training data, or system prompts, or to bypass safety filters (including via prompt injection, jailbreaks, role-play attacks, or token-smuggling techniques).
• Conduct prompt-injection attacks against the Service, against another tenant, or against connected third-party systems.
• Biometric inference (inferring race, sexual orientation, religion, political opinion, health status, or union membership from images, voice, or text) — prohibited under EU AI Act Art. 5 and disallowed across jurisdictions.
• Social scoring by public authorities or in employment, education, housing, insurance, or credit contexts where prohibited by law.
• Use AI outputs as the sole basis for consequential decisions about a person (employment, lending, housing, healthcare, immigration, education) without meaningful human review.
• Overload or abuse inference infrastructure beyond fair use, plan limits, or the published rate guidance.
• Automate harassment, doxing, or coordinated reporting against another user or organization.

See AI & automated systems for additional context, including EU AI Act roles.

4. Advertising and platform compliance

You are solely responsible for compliance with advertising laws (FTC Act, Lanham Act, FDA promotional rules, FINRA marketing rules, DSA, EU UCPD, etc.) and the policies of Meta, Google, TikTok, LinkedIn, Snap, Pinterest, X, and other platforms when using outputs in paid media. The Service does not waive your obligations as an advertiser, agency, or fiduciary. Specific industries — political advertising, regulated financial services, cryptocurrency, healthcare and pharmaceuticals, gambling, cannabis, firearms, adult content, and children's products — carry additional disclosure, license, or substantiation requirements that you must independently satisfy. We may refuse to provide the Service for any prohibited or high-risk vertical without explanation.

5. Security research safe harbor

Good-faith security research conducted under our vulnerability disclosure program is exempt from the prohibitions on probing and reverse-engineering above, provided you (i) do not access, modify, or exfiltrate data of other tenants, (ii) do not degrade availability, (iii) report findings to security@thepinnacle.media before public disclosure, and (iv) give us reasonable time to remediate.

6. Monitoring and enforcement

We may use automated and manual means (including hash-matching against known-CSAM databases) to detect abuse. We may remove content, suspend or terminate Organizations or Users, cooperate with law enforcement, preserve records, and disclose information as required by law or to protect rights, safety, and security. We are not obligated to pre-screen Customer Content. Where law requires (e.g., 18 U.S.C. § 2258A), we will report apparent violations to the appropriate authorities.

7. Enforcement tiers

Subject to the severity and recurrence of the violation, our typical actions are: (i) warning and guidance, (ii) feature- or account-level suspension pending review, (iii) termination, and (iv) referral to authorities. We reserve the right to skip tiers for severe violations (CSAM, NCII, credible threats of violence, ongoing fraud, or material legal risk).

8. Report abuse

Report concerns to abuse@thepinnacle.media with URLs, timestamps, screenshots, and a clear description. For copyright issues, see DMCA & copyright policy. For security vulnerabilities, security@thepinnacle.media.

9. Appeals

If we suspend or terminate your account or remove your content, you may appeal by emailing legal@thepinnacle.mediawithin thirty (30) days with the organization identifier, action taken, and the basis for your appeal. We will review in good faith and respond within ten (10) business days. Appeals concerning EU users will be handled consistent with the EU Digital Services Act's internal complaint-handling and statement-of-reasons requirements (Articles 17 and 20).

10. Mailing address